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Search results for “Customer review”
Airbnb fights house by house with local rivals in China
06/15/2017
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8:30:13 AM
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Competition from local rivals is a key problem for Airbnb as it tries to pull off what Uber spent more than USD 2 billion failing to do: cracking the China market.
Yelp’s Struggles and the Evolution of Online User Reviews
12/28/2015
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9:14:30 AM
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Yelp has received contraversy since it could not provide useful information and due to unclear standards and processes, it changes, deletes and even hides bad reviews, making fool of customers. Meanwhile, MunchAdo and IBM see opportunity to improve customer and business experience.
TripAdvisor hits half a billion reviews, talks up CSI capabilities
04/20/2017
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9:35:24 AM
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TripAdvisor is celebrating after reaching a half a billion travel reviews milestone on the site and it has produced a video to outline the methods it goes through to counteract attempts to post fraudulent reviews on the site.
Customer online reviews gain traction for China's hotel industry
04/23/2015
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9:40:45 AM
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Hotel customers posted 20 million reviews or 61,000 reviews per day in 2014, up 163.8% against the previous year.
What has Ctrip acquired in three years?
04/15/2017
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5:03:54 PM
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Ctrip said that it may continue to acquire complementary businesses and assets in the future if presented with appropriate opportunities. It has just revealed details about its acquisitions in recent years.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
DerbySoft CEO talks about evolution of GDN
02/22/2017
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4:28:11 PM
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In the world of fast moving technology, people take for granted how easy it is to plan and book travel itineraries for flights, hotels and more. It’s illuminating to reflect on how far the industry has come in just a few years.
IKEA plans malls with hotels and flats in China
12/27/2016
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6:09:06 PM
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Ikea will open one megamall per year in China beginning in 2020. A megamall is a shopping mall with an Ikea store, apartments, hotel or offices.
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